Events Press FAQ

Terms and conditions

Pricing

Mexico - All orders sold inside Mexico will be sold in Mexican pesos. Displayed prices include IVA and exclude shipping.

Europe - All orders shipping to the Eurozone will be sold at the Euro price. The displayed prices excluding shipping. Any local taxes, VAT or duties will be charged locally upon arrival of goods.

Rest of the World - All orders shipping to any other country will be sold at the USD price. The displayed prices excluding shipping. Any local taxes, VAT or duties will be charged locally upon arrival of goods.

We reserve the right to alter prices at any time.

Quotes

Quotes are valid for 7 days. Orders may be placed by signed order via e-mail. Mexican tax will be applied inside Mexico orders. Lead time usual is 2 to 4 weeks unless otherwise specified. Lead times will increase due to high demand or for larger than usual order quantities. Lead times begins upon receipt of deposit. Rush orders (accommodated when possible) occur with a rush fee equal to 12% of the total quote. Custom orders lead times are usually 8 to 12 weeks.
We reserve the right at all times of refusing to accept any order

Sales

A final and binding contract exists between you and davidpompa once your order is confirmed by davidpompa. All sales are final. You receive an order confirmation via e-mail when the order has been approved and shipped from the warehouse. You receive the final receipt for your order as soon as your parcel has left our warehouse and payment is accepted.

Payment

Quotes under 1,000 USD are due in one payment. For quotes over 1,000 USD, payment in full is preferred, although a minimum of 50% deposit must be made at invoicing and the balance in full is due prior to shipping. Custom orders require a minimum deposit of 70%.

Studio davidpompa accepts bank transfers, cash and in-store credit card payments. Checks are only accepted when deposit is made directly to our bank account.

Due to insurance and space constraints, storage cannot be provided for longer than 2 weeks from order completion and notification. Storage of store purchased goods beyond 2 weeks will be billed at a weekly rate of 150 USD.

If orders are not paid in full within 6 months of being completed, davidpompa reserves the right to retain the goods and consider the orders cancelled without refund.

Delivery inside Mexico

All orders are to be picked up at Colima 264, Col. Roma, Mexico CDMX unless otherwise specified. Our trusted delivery company is DHL, if you require another shipping company you could arrange the pickup at our showroom but unfortunately, we wouldn’t be able to be held responsible if the product doesn’t arrive in optimal conditions. The delivery to Pick up stations of DHL, FEDEX and UPS will be charged separately. Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as practicable. If the products cannot be delivered in time, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.

International Delivery

As all products are produced and shipped from Mexico City. Our order time in quotations does not include the shipping time or shipping costs unless otherwise specified. Any local taxes, VAT or duties are billed by customs to the consignee upon delivery. We have no control over additional customs charges and as such, these charges are to be paid by the purchaser.

Our trusted delivery company is DHL, if you require another shipping company you could arrange the pickup at our showroom but unfortunately, we wouldn’t be able to be held responsible if the product doesn’t arrive in optimal conditions. davidpompa is not responsible for any delays caused by the customs clearance process of international orders.

Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as practicable. If the products cannot be delivered in time, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.

Warranty

We offer a one-year limited warranty on all davidpompa products. Further warranty information can be requested by e-mail. If you received a damaged or defective item, please contact us within three days after you received them from the shipping company or picking them up at our showroom. To ensure solving your case as best as possible our complaints department needs photos as documentation for your claim. You will be shipped the replacement item as soon as possible.

Products should be inspected on receipt and any damage or discrepancies reported to davidpompa in writing within 3 working days. If damage has occurred in transit, all packaging must be retained by receiver. Failure to do so will invalidate any claim.

If any parts of your products brake or get damaged, please contact us. We have spare parts available and will be happy to advise you.

Refunds and Returns

Davidpompa does not offer refunds. Returns require prior authorization which can be requested by e-mail. Return forms must be received by us within 14 calendar days from when we issue the bill, or you will not receive any credit for your return. A 15% handling fee will be applied for all return items. There are no cancellations or returns on custom orders, woven items, canopies, chandeliers, furniture and light bulbs. Please note that davidpompa does not accept returns any products purchased at one of our resellers.

The customer is responsible for shipping the product back to Studio davidpompa. If returned products arrived damaged or used, we will not be able to provide a refund. For this reason, we strongly advise you to use an insured, trackable shipping method to return items.

Lighting Products

Every pendant lamp can be hung as single pendant or in a chandelier. Therefore, we offer ready-made solutions in various canopy sizes in chrome, black or white metal. Individual customized chandeliers are available on special request. Custom designs are taken upon request.

Assembly / Installation

Each product has been designed to be easily installed by an electrician. We provide the canopy, cable and crossbar. Contact us if you have questions regarding the installation. Light bulbs are included in most of our products. Please have a look at the product specifications. davidpompa uses 110V wiring and bulbs but can provide 220V/230V wiring and bulbs for international deliveries.

Manufacturing process

Our products are handmade by Mexican craftsmen. The whole manufacturing process is marked by tradition. Every piece is unique, shape and patterns are expected to vary due to hand manufactured processes. Today davidpompa cooperates with a selection of Mexican craftsmen. So far we work with a variety of materials like Barro Negro, handblown glass, Copper, Brass, Onyx, wood and natural stones. We develop long lasting, sustainable relationships with craftsmen, suppliers and clients. Fair conditions are very important to us, we require high manufacturing standards and high quality for all our products, therefore we order quantities that are feasible to be made by artisans in a certain time frame, allowing them to grow and have economic stability.

Variations in colour, texture, shape & size are natural characteristics of handmade products and should be expected.

Trademarks & Copyright

Unless otherwise noted, all contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Studio davidpompa, S. de R.L. de C.V., its suppliers, affiliates or third parties who have licensed their materials to davidpompa and are protected by international copyright laws. The davidpompa names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of davidpompa. All other marks are the property of their respective companies. You are absolutely prohibited from reproducing all or any part of the contents of this website except in accordance with this agreement. We grant you the following limited license to the contents of this website: to download or print pages and images for your own personal use. However, it is forbidden to make any modification to the content or images of this website or to frame this website within any website controlled by you.

Newsletter sign-up

By signing up to our newsletter with your email address you are agreeing to receive our marketing emails. Further data are not collected. You can unsubscribe to our newsletter at any time, by following the link at the bottom of the email. We do not share this data with third parties.

Website Content - Legal disclaimer

This website and its contents are protected by Studio davidpompa, S. de R.L. de C.V. copyright under both Mexican and foreign laws. No reproduction of these photos is authorized. All Rights are Reserved.

davidpompa reserves the right to change the content of the website any time without prior notification. If the website contains links to third-party websites, davidpompa provides no guarantee for the content on these third-party sites. The links are made available as a service to the user, and any visits to linked third-party websites are on the user’s own responsibility.

Protecting the security and privacy of your personal data is important for davidpompa and we conduct our business and our policies in strict compliance with applicable laws on data privacy protection and data security. Personal data are only collected in case of technical purpose necessity. Data will by no means be sold or passed on to other 3rd parties for any other use.

The website www.davidpompa.com automatically collects and saves information which your browser is transmitting to our server. Those data are saved in our server log files. It is not possible for to link and refer data of individuals or groups. We do not merge them with other sources of data. Data are deleted after a statistical automated analysis which provide information about traffic on the website.

The website may use cookies on some pages. Cookies allow our website to be more effective and safer. Cookies are small text files which are saved on your computer by your browser. All browsers offer the possibility to view and delete cookies manually.