Terms and conditions

Quotes

Quotes are valid for 7 days. Orders may be placed by signed order via e-mail. Mexican tax will be applied inside Mexico orders. All sales are final. Lead time is 6 to 8 weeks unless otherwise specified. Lead times begins upon receipt of deposit. Rush orders (accommodated when possible) occur with a rush fee equal to 12% of the total quote.
Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as practicable. If the products cannot be delivered in time, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us. We reserve the right at all times of refusing to accept any order.

Sales

A final and binding contract exists between you and davidpompa once your order is confirmed by davidpompa. You receive an order confirmation via e-mail when the order has been approved and shipped from the warehouse. You receive the final receipt for your order as soon as your parcel has left our warehouse and payment is accepted.

Retail Guidelines

Retailer will not use the logo and images of davidpompa without consent davidpompa does not endorse any of the offers of Discount Programs.

Payment

Quotes under 1,000 USD are due in one payment. For quotes over 1,000 USD, payment in full is preferred, although a minimum of 50% deposit could be made at invoicing and the balance in full would be due prior to shipping. Studio davidpompa accepts bank transfers, cash and credit card payments. Checks are only accepted when deposit is made directly to our bank account.

Pricing

Our website does not display prices. Prices, availability of products and services are made available on request. We reserve the right to alter prices at any time. Prices may vary in the different countries.

Delivery

All orders are to be picked up at Colima 264, Col. Roma, Mexico CDMX unless otherwise specified. Our trusted delivery company is DHL, if you require another shipping company you could arrange the pickup at our showroom but unfortunately, we wouldn’t be able to be held responsible if the product doesn’t arrive in optimal conditions. The delivery to Pick up stations of DHL, FEDEX and UPS will be charged separately. Due to insurance and space constraints, storage cannot be provided for longer than 2 weeks from order completion and notification. Storage of store purchased goods beyond 2 weeks will be billed at a weekly rate of 150 USD. If the client has been noticed and the payment is not made, the product won’t be delivered.

International Delivery

As all products are produced and shipped from Mexico City. Our order time in quotations does not include the shipping time or shipping costs unless otherwise specified. Any local taxes, VAT or duties are billed by customs to the consignee upon delivery. We have no control over additional customs charges and as such, these charges are to be paid by the purchaser. davidpompa is not responsible for any delays caused by the customs clearance process of international orders, neither for damages caused by shipping companies.

Warranty

We offer a one-year warranty on all davidpompa products. Further warranty information can be requested by e-mail. If you received a damaged or defective item, please contact us within three days after you received them from the shipping companies or picking them up at our showroom. To ensure solving your case as best as possible our complaints department needs photos as documentation for your claim. You will be shipped the replacement item as soon as possible.

Refunds

There are no cancellations or refunds on custom orders, woven items, canopies, chandeliers, furniture and light bulbs. The customer is responsible for shipping the product back to Studio davidpompa. If returned products arrived damaged or used we will not be able to provide a refund. For this reason, we strongly advise you to use an insured, trackable shipping method to return items. Returns require prior authorization which can be requested by e-mail. Return forms must be received by us within 14 calendar days from when we issue the bill or you will not receive any credit for your return. Please note that davidpompa does not refund any products purchased at one of our resellers.

Assembly / Installation

Each product has been designed to be easily installed by an electrician. We provide the canopy, cable and crossbar. Contact us if you have questions regarding the installation. Light bulbs are included only in some of our products. Please have a look at the product specifications. Not included light bulbs can be purchased at any store that sells standard light bulbs. davidpompa uses 110V wiring and bulbs, but can provide 220V/230V wiring and bulbs for international deliveries. Some LED items have drivers for usage from 110V-230V. If any parts of your products brake or get damaged, please contact us. We have spare parts available and will be happy to advise you.

Manufacturing process

Our products are handmade by Mexican craftsmen. The whole manufacturing process is marked by tradition. Every piece is unique, shape and patterns are expected to vary due to hand manufactured processes. Today davidpompa cooperates with a selection of Mexican craftsmen. So far we work with a variety of materials like Barro Negro, Vidrio Soplado, Talavera, Tejidos, Enamel, Wood. Through new ideas and the desire to support Mexican artisans we always try to develop innovative products, also with new materials. We develop long lasting, sustainable relationships with craftsmen, suppliers and clients. Fair conditions are very important to us, we require high manufacturing standards and high quality for all our products, therefore we order quantities that are feasible to be made by artisans in a certain time frame, allowing them to enable their progress, grow boxth and economic stability.

Lighting Products

Every pendant lamp can be hung as single pendant or in a chandelier. Therefore, we offer ready-made solutions in various canopy sizes in chrome, black or white metal. Individual customized chandeliers are available on special request. Custom designs are taken upon request.

Website Content

davidpompa reserves the right to change the content of the website any time without prior notification. If the website contains links to third-party websites, davidpompa provides no guarantee for the content on these third-party sites. The links are made available as a service to the user, and any visits to linked third-party websites are on the user’s own responsibility. This website attempts to display product colours as accurately as possible. However, due to factors such as differences in monitors and screen settings, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.

Newsletter sign-up

By signing up to our newsletter with your email address you are agreeing to receive our marketing emails. You can unsubscribe to our newsletter at any time, by following the link at the bottom of the email. We do not share this data with third parties.

Trademarks & Copyright

Unless otherwise noted, all contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by davidpompa, its suppliers, affiliates or third parties who have licensed their materials to davidpompa and are protected by international copyright laws. The davidpompa names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of davidpompa. All other marks are the property of their respective companies. You are absolutely prohibited from reproducing all or any part of the contents of this website except in accordance with this agreement. We grant you the following limited license to the contents of this website: to download or print pages and images for your own personal use. However, it is forbidden to make any modification to the content or images of this website or to frame this website within any website controlled by you.