Terms and conditions
Quotes are valid for 7 days.
Orders may be placed by signed order via e-mail.
Mexican tax will be applied inside Mexico orders. All sales are final.
Lead time is 6 to 8 weeks unless otherwise specified.
Lead times begins upon receipt of deposit.
Rush orders (accommodated when possible) occur with a rush fee equal to 12% of the
Where there is a delay or likelihood of delay in the supply of products, we will advise you
as soon as practicable. If the products cannot be delivered in time, we will notify you of
this delay and you may either cancel your order or agree a further delivery time with us.
We reserve the right at all times of refusing to accept any order.
A final and binding contract exists between you and davidpompa once your order is
confirmed by davidpompa. You receive an order confirmation via e-mail when the
order has been approved and shipped from the warehouse. You receive the final
receipt for your order as soon as your parcel has left our warehouse and payment is
Retailer will not use the logo and images of davidpompa without consent
davidpompa does not endorse any of the offers of Discount Programs.
Quotes under 1,000 USD are due in one payment.
For quotes over 1,000 USD, payment in full is preferred, although a minimum of 50%
deposit could be made at invoicing and the balance in full would be due prior to
Studio davidpompa accepts bank transfers, cash and credit card payments.
Checks are only accepted when deposit is made directly to our bank account.
Our website does not display prices.
Prices, availability of products and services are made available on request.
We reserve the right to alter prices at any time. Prices may vary in the different countries.
All orders are to be picked up at Colima 264, Col. Roma, Mexico CDMX unless otherwise
Our trusted delivery company is DHL, if you require another shipping company you could
arrange the pickup at our showroom but unfortunately, we wouldn’t be able to be held
responsible if the product doesn’t arrive in optimal conditions. The delivery to Pick up
stations of DHL, FEDEX and UPS will be charged separately. Due to insurance and space
constraints, storage cannot be provided for longer than 2 weeks from order completion
and notification. Storage of store purchased goods beyond 2 weeks will be billed at a
weekly rate of 150 USD. If the client has been noticed and the payment is not made, the
product won’t be delivered.
As all products are produced and shipped from Mexico City. Our order time in
quotations does not include the shipping time or shipping costs unless otherwise
Any local taxes, VAT or duties are billed by customs to the consignee upon delivery.
We have no control over additional customs charges and as such, these charges are to
be paid by the purchaser.
davidpompa is not responsible for any delays caused by the customs clearance process
of international orders, neither for damages caused by shipping companies.
We offer a one-year warranty on all davidpompa products.
Further warranty information can be requested by e-mail.
If you received a damaged or defective item, please contact us within three days after
you received them from the shipping companies or picking them up at our showroom.
To ensure solving your case as best as possible our complaints department needs photos
as documentation for your claim. You will be shipped the replacement item as soon as
There are no cancellations or refunds on custom orders, woven items, canopies,
chandeliers, furniture and light bulbs.
The customer is responsible for shipping the product back to Studio davidpompa. If
returned products arrived damaged or used we will not be able to provide a refund.
For this reason, we strongly advise you to use an insured, trackable shipping method to
Returns require prior authorization which can be requested by e-mail.
Return forms must be received by us within 14 calendar days from when we issue the bill
or you will not receive any credit for your return.
Please note that davidpompa does not refund any products purchased at one of our
Assembly / Installation
Each product has been designed to be easily installed by an electrician. We provide
the canopy, cable and crossbar. Contact us if you have questions regarding the
Light bulbs are included only in some of our products. Please have a look at the product
specifications. Not included light bulbs can be purchased at any store that sells standard
davidpompa uses 110V wiring and bulbs, but can provide 220V/230V wiring and bulbs
for international deliveries. Some LED items have drivers for usage from 110V-230V.
If any parts of your products brake or get damaged, please contact us. We have spare
parts available and will be happy to advise you.
Our products are handmade by Mexican craftsmen. The whole manufacturing process
is marked by tradition. Every piece is unique, shape and patterns are expected to vary
due to hand manufactured processes.
Today davidpompa cooperates with a selection of Mexican craftsmen. So far we work
with a variety of materials like Barro Negro, Vidrio Soplado, Talavera, Tejidos, Enamel,
Wood. Through new ideas and the desire to support Mexican artisans we always try to
develop innovative products, also with new materials.
We develop long lasting, sustainable relationships with craftsmen, suppliers and clients.
Fair conditions are very important to us, we require high manufacturing standards and
high quality for all our products, therefore we order quantities that are feasible to be
made by artisans in a certain time frame, allowing them to enable their progress, grow boxth
and economic stability.
Every pendant lamp can be hung as single pendant or in a chandelier. Therefore, we
offer ready-made solutions in various canopy sizes in chrome, black or white metal.
Individual customized chandeliers are available on special request.
Custom designs are taken upon request.
davidpompa reserves the right to change the content of the website any time without
prior notification. If the website contains links to third-party websites, davidpompa
provides no guarantee for the content on these third-party sites. The links are made
available as a service to the user, and any visits to linked third-party websites are on the
user’s own responsibility.
This website attempts to display product colours as accurately as possible. However,
due to factors such as differences in monitors and screen settings, we are unable to
guarantee that the colour you will see on your monitor will accurately reflect the true
colour of the product.
By signing up to our newsletter with your email address you are agreeing to receive our
marketing emails. You can unsubscribe to our newsletter at any time, by following the
link at the bottom of the email. We do not share this data with third parties.
Trademarks & Copyright
Unless otherwise noted, all contents are copyrights, trademarks, trade dress and/or other
intellectual property owned, controlled or licensed by davidpompa, its suppliers,
affiliates or third parties who have licensed their materials to davidpompa and are
protected by international copyright laws.
The davidpompa names and logos and all related product and service names, design
marks and slogans are the trademarks or service marks of davidpompa. All other marks
are the property of their respective companies.
You are absolutely prohibited from reproducing all or any part of the contents of this
website except in accordance with this agreement. We grant you the following limited
license to the contents of this website: to download or print pages and images for your
own personal use. However, it is forbidden to make any modification to the content or
images of this website or to frame this website within any website controlled by you.